Quality Management

Some people make Quality Management seem complex and elusive. However, at CSS, we believe that Quality Management should be simple, easy to understand and just make sense. We base our consulting and training on the following core tenants:
  • Get a clear, comprehensive, unambiguous understanding of requirements and document them
  • Thoroughly plan out who does what, when and how
  • Clearly communicate expectations to all stakeholders
  • Give people the tools and resources to effectively meet their expectations
  • Monitor and adjust to ensure that everyone is on the same page
We believe that most people want to do a good job, and when errors and defects occur, it’s generally a result of poor communication. We use our knowledge of quality systems, standards and models, along with an in-depth understanding of people, behaviors and cultures to facilitate simple and effective quality systems. 

We have decades of experience with models and standards including
  • CMMI Dev, Sev, Acq
  • ISO 9,001:2015 
  • ISO 20,000-1
  • ISO 27,001:2005 
  • Performed over 90 appraisals for CMMI
  • Performed over 80+ audits per year for ISO 
  • Performed training services for certification bodies, federal contract clients, and private organizations 
  • Delivered services throughout the US and China 
  • Supported quality & process improvement efforts and appraisals in the following domains: 
  • System and Software Development 
  • Information Security 
  • Aerospace 
  • Financial (Dept. of Treasury, FDIC, IRS and financial software companies) 
  • Graphical Information Systems 
  • Government (civilian & defense) 
  • Health Administration & Insurance (providers, insurance companies and government agencies) 
  • Telecom